Frequently Asked Questions
Everything you need to know about shopping with us.
How long does shipping take?+
Most orders are processed within 1–2 business days and delivered within 7–15 business days across the United States. You'll receive a tracking number by email once your order ships.
Is shipping really free?+
Yes! We offer free standard shipping on all orders over $35. Orders under $35 have a flat $4.99 shipping fee.
What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe checkout, protected with 256-bit SSL encryption.
Can I return an item?+
Absolutely. We offer a 30-day return policy on all unused items in their original packaging. See our Returns & Refunds page for full details.
How do I track my order?+
Once your order ships, we'll email you a tracking link. You can also reply to your order confirmation email at any time and our team will help you locate your package.
Do you ship internationally?+
Currently we only ship within the United States, including Alaska and Hawaii. We're working on expanding to international destinations soon.
What if my item arrives damaged?+
We're sorry if that happens! Email us at support@shopdirectusa.com within 48 hours of delivery with a photo, and we'll send a free replacement or full refund right away.
How can I contact customer support?+
You can reach our support team at support@shopdirectusa.com. We typically respond within 24 hours, Monday through Friday.